Frequently Asked Questions
Postage Information
At Gralley’s Home Deals, we aim to get your order to you as quickly and securely as possible. All items are sent via Royal Mail 48-Hour Tracked, ensuring a fast and reliable delivery. For larger or heavier items, we use Evri. If Evri isn’t a viable option in your area, please send us a message, and we’ll arrange an alternative courier to ensure you receive your order without any hassle. If you have any questions about shipping, feel free to reach out!
How Can I Pay for My Order?
We accept multiple payment methods for your convenience, including PayPal, Visa, Mastercard, and American Express. All transactions are securely processed with encrypted payment information, ensuring your safety. Your security is our priority! If you have any questions about payment options, feel free to contact us.
Cancellations & Order Changes
We process orders quickly to ensure fast dispatch, so if you need to cancel or modify your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. However, if your order has already been dispatched, you may need to follow our returns process.
Damaged or Incorrect Items
We take great care in packaging and shipping your order, but if you receive a damaged or incorrect item, please let us know right away.
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Contact us within 48 hours of receiving your order.
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Provide photos of the item and packaging so we can assess the issue.
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We’ll arrange a replacement or refund as quickly as possible.
Your satisfaction is our priority, and we’ll make it right!
Can I return an item?
At Gralley’s Home Deals, we want you to love your purchase! If you're not completely satisfied, we accept returns within 30 days of your original purchase. Simply ensure the item is unused and in its original packaging, then contact our customer service team—we’re happy to help! Your satisfaction is our priority, and we’re committed to providing quality home accessories. If you have any questions, don’t hesitate to reach out!
Order Processing & Dispatch Times
We know you’re excited to receive your order, so we aim to dispatch all orders placed before 2 PM on the same day(Monday–Friday). Orders placed after 2 PM or on weekends will be shipped the next working day.
Once your order is shipped, you’ll receive a tracking number so you can follow its journey to your doorstep.
Contact Information
We’re always happy to help! If you have any questions or need support, you can reach us through:
📧 Email: gralleyshomedeals@icloud.com
💬 Social Media: Instagram - gralleyshomedeals
Facebook - Gralleys Home Deals
We aim to respond to all enquiries as quickly as possible.